Your partner in your company’s most challenging times
What to Expect
Lifecycle of a Claim
Report your claim
Submit your claim at any time through your Vouch account. We will then assign a claims manager to your claim right away.
Your assigned claims manager will call you and give you detailed explanation on how the process works, so you know exactly what to expect.
Your claims manager takes a detailed look at your policies and sends you clear documentation explaining how your coverage applies to your claim.
Collaborate on a Defense
For liability claims, we will assist you to retain an experienced lawyer. You, your defense lawyer, and your claims manager will work together to formulate a strategy to resolve the issue as quickly and painlessly as possible.
Whether a settlement or a judge's decision, Vouch and our partners will guide you through the process and pay costs associated with the claim up to your policy limits.
PARTNERS & CLIENTS
3000+ Founders and 500+ Partners trust Vouch.
1000+ Joint Clients
“Vouch is helping startups and tech innovators mitigate their risks as they grow. We are proud to co-lead Vouch’s latest funding round to give startups access to the insurance they need as they add headcount, increase their customer base, or raise funding rounds of their own.”
150+ Joint Clients
150+ Joint Clients
of claims are reviewed by Vouch’s Head of Claims
Most property claims reimbursed in 2 business days or less
Tech startups trust Vouch for business insurance
Common questions, answered.
How do I report a claim to Vouch?
Claims can be reported to Vouch through your member account by clicking on the “file a claim” tab, or by using this link. A short form will be provided for you to complete, which will give us the information we need to begin the process. Please be sure to add any relevant documentation, such as a police report, or a copy of the demand letter or lawsuit.
What happens after I report a claim to Vouch?
Vouch will work to assign a claims manager to your claim. They will then reach out within 1-2 business days to gather any additional information needed and walk you through next steps.
What is Network Adjusters and what do they do?
Network Adjusters, Inc. is a respected third party administrator (TPA) of claims management services. Vouch chose to partner with Network Adjusters because of their top tier reputation for client services. Vouch has partnered with Network Adjusters to provide the day to day management of claims reported on Vouch policies, with direct oversight from the Vouch Head of Claims. After you report a claim to Vouch, Network Adjusters will assign the most appropriate Claims Manager from their team to work with you on the resolution of your claim.
What does the Claims Manager do?
Your Claims Manager will work with you throughout the life of your claim. The main roles of your Claims Manager is to:
- Obtain and review all relevant claim information and documents;
- Conduct a coverage review and explain the coverage determination to you;
- Retain an attorney to represent you if necessary
- Communicate claims status updates to you regularly
- Make claims payments.
How long will it take to resolve my claim?
Some claims can be handled relatively quickly, while others may be more complex and involve the court system. Small claims for damage to, or or theft of, business property are resolved quickly–in most cases within 1 month, and frequently within a few business days. Other claims that involve lawsuits or significant demands require more time to resolve. In those situations, we work closely with you to determine the best strategy to fairly and quickly resolve the claim in the most cost-effective manner.
How will I be paid?
Your claims may be paid via ACH transfer, wire transfer, or paper check depending on your preferences.
What is the process for handling cyber incidents?
In the event of a cyber incident, we have partnered with the law firm Mullen Coughlin as our cyber breach coach. Mullen Coughlin handles more than half of all cyber incidents that are reported to insurance companies in the US. When a cyber incident is reported to Vouch, Mullen Coughlin is immediately notified and will respond to you within 4 hours, 24/7/365. Mullen Coughlin will take the lead in advising you of immediate next steps, including the retention of computer forensic firms, PR firms, notification firms, etc.--all of which have been pre-vetted by Vouch and approved for retention.