Every business faces risks, whether it’s a client getting injured in your office, an employee accidentally damaging customer property, or a marketing claim that sparks a legal dispute. General Liability Insurance, also called commercial General Liability, is designed to handle those “what if” moments that could otherwise lead to expensive lawsuits or settlements.

This coverage forms the foundation of most business insurance programs. It helps cover third-party claims — meaning people or organizations outside your company — for injuries, property damage, and certain reputational or advertising-related harms. Here’s a closer look at what that means in practice.

What General Liability Insurance Covers

General Liability Insurance provides broad protection against the most common risks your business faces day to day. While each policy varies slightly, most include the following key components.

Bodily Injury to Non-Employees

If someone is injured as a result of your company’s operations, whether on your property or at a client site, General Liability Insurance helps pay for their medical expenses and related legal costs.

For example, if a visitor slips on a freshly mopped floor and breaks their wrist, your policy can cover medical bills and, if necessary, defense expenses if that person sues. These incidents are among the most frequent claims small businesses face, and even minor injuries can lead to sizable settlements.

This protection applies to third parties, not employees. Injuries to staff members are handled under workers’ compensation coverage.

Property Damage to Others

Accidents happen. A coffee spill on a client’s laptop, a contractor scratching a building’s surface, or a burst pipe in your office damaging the neighboring suite — these are all examples of third-party property damage.

General Liability Insurance helps pay for the cost to repair or replace the damaged property and may also cover associated legal costs if you’re sued. It’s worth noting this doesn’t apply to your own property. Your business equipment, furniture, or inventory are covered under business property insurance or a Business Owners Policy (BOP).

Personal and Advertising Injury

Your company’s communications can carry as much liability risk as its physical operations. General Liability Insurance includes protection against “personal and advertising injury” claims like libel, slander, copyright infringement, or misappropriation of ideas that occur in your advertising, website content, or marketing campaigns.

For example, if your startup’s blog inadvertently defames a competitor or your ad uses an image without permission, the affected party might file a lawsuit. In such cases, your policy helps cover legal defense costs and any settlement or judgment.

This coverage is especially important for companies with active marketing or media presence, including SaaS, consumer, and creative service businesses.

Products and Completed Operations

Once your product is out in the world or your work is finished, your exposure doesn’t end. If your company sells a product that causes injury or property damage after it’s been sold, or your completed work later leads to an accident, this section of General Liability coverage responds.

A hardware startup whose device overheats and damages customer property, or a contractor whose installation later causes a leak, could both face costly claims. This coverage helps pay for repairs, replacements, or settlements related to those incidents.

Manufacturers, hardware companies, and service providers who work off-site rely heavily on this protection.

Learn more about Products-Completed Operations coverage.

Damage to Premises You Rent

If your business leases space, General Liability Insurance can help cover accidental damage to that property, typically up to a stated limit, like $100,000.

For example, if an overheated charging device starts a small fire that triggers sprinklers, your landlord’s property insurer might demand payment for repairs. A General Liability policy can handle those costs, keeping your business in good standing with the property owner.

Medical Payments Coverage

Many General Liability policies include a small medical payments section designed for quick resolution of minor injuries without needing to establish fault.

If someone is hurt on your premises and needs first aid or a brief hospital visit, this coverage can pay those immediate expenses (for instance, ambulance transport or an ER bill). It helps prevent small issues from escalating into lawsuits.

What’s Not Covered by General Liability Insurance

General Liability Insurance provides wide protection, but it doesn’t cover every kind of business risk. Common exclusions include:

• Employee injuries: Handled by workers’ compensation insurance.
• Damage to your own property: Covered under commercial property or a BOP.
• Professional mistakes or negligence: Covered by errors & omissions (E&O) or professional liability insurance.
• Automobile accidents: Covered under commercial auto or hired/non-owned auto policies.
• Cyber incidents and data breaches: Covered under cyber liability insurance.
• Intentional or fraudulent acts: Not covered.

Understanding these boundaries helps ensure you have a complete protection plan. Most companies combine General Liability with property, professional, and cyber coverage for full risk management.

Examples of Covered General Liability Claims

Here are a few typical situations where General Liability coverage may make the difference between a quick recovery and a costly setback:

Client injury at your office

During a meeting, a client trips over a loose power cord and fractures their ankle. The policy covers their medical expenses and legal defense if they sue.

Property damage at a customer site

A consultant accidentally knocks over and breaks a client’s display monitor during an installation. The insurer may pay for the replacement cost.

Product-related damage

A smart thermostat manufactured by your company short-circuits and causes $25,000 in damage. The General Liability policy may pay for repairs and defense costs.

Advertising injury

Your brand’s online video unintentionally copies another company’s slogan. The affected company sues for trademark infringement. The policy covers the cost to defend and settle the claim.

Each of these examples illustrates how General Liability acts as a financial safeguard, covering not only damages but also the often-overlooked expense of legal defense.

Learn more about General Liability claims.

Coverage Limits and Customization

Most small and mid-market businesses carry a limit like $1 million per-occurrence limit and a $2 million aggregate limit, meaning the insurer will pay up to $1 million for a single claim and $2 million total within the policy period.

You can adjust these limits based on your industry, client requirements, and exposure. Higher limits are common for companies with significant client interaction, physical operations, or contractual obligations.

You can also add endorsements to broaden protection — for example, hired and non-owned auto coverage if employees drive personal cars for work, or digital accessibility liability for businesses concerned with ADA compliance in websites or apps.

For companies that need additional protection, an umbrella or excess liability policy can extend total limits beyond your standard policy’s cap.

Why This Coverage Matters

Lawsuits and claims can happen even when your company operates responsibly. According to Travelers and The Hartford, slip-and-fall incidents account for roughly 30% of small-business injuries and cost an average of $20,000 per claim.

Beyond those direct costs, legal fees can quickly multiply, even if your company isn’t found liable. General Liability Insurance provides access to defense counsel and claim specialists so you can respond effectively and avoid financial strain.

For ambitious businesses, carrying this coverage isn’t just a precaution, it’s a signal of professionalism and stability. Many clients and landlords require it before signing contracts, and investors often view it as table stakes for responsible risk management.

General Liability Insurance protects your company against the most common and costly third-party claims, the ones that can arise from the simple act of running your business. It’s flexible, foundational protection that lets you operate confidently, fulfill contract requirements, and safeguard your hard-earned reputation.

Frequently Asked Questions

Is General Liability Insurance required by law?

Not by law, but it’s often required in leases, vendor agreements, or client contracts.

Does it cover my employees?

No. Employee injuries are covered by workers’ compensation insurance.

Does it cover products?

Product-related injuries or property damage are covered under the products and completed operations section.

Does it cover my business equipment or office space?

No. That falls under commercial property coverage.

Does General Liability protect against cyber incidents or data breaches?

No. You’ll need a separate cyber liability policy for that.

What are typical coverage limits?

A standard coverage limit is $1 million per claim and $2 million total per policy year, though your needs will depend on your specific business.

Vouch Specialty Insurance Services, LLC (CA License #6004944) is a licensed insurance producer in states where it conducts business. A complete list of state licenses is available at vouch.us/legal/licenses. Insurance products are underwritten by various insurance carriers, not by Vouch. This material is for informational purposes only and does not create a binding contract or alter policy terms. Coverage availability, terms, and conditions vary by state and are subject to underwriting review and approval.

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