WeWork Member Frequently Asked Questions

Helping you navigate the COI Verification Process

Illustration of a two people fist bumping
What types of insurance do I need?

WeWork’s standard US Membership Agreement requires all members to maintain personal property and general commercial liability insurance coverage.

General Liability provides important baseline protection for running your business, such as helping protect your business assets when visitors get injured on your property or by your product, when a third party accuses you of libel or slander, or when a lawsuit results from these types of third-party damages.

Business Personal Property provides coverage for the cost of repairing or replacing business property owned by your business when it’s damaged by “covered events” which usually include:

  • Fire and smoke
  • Lightning strikes
  • Theft
  • Vandalism
  • Water damage originating indoors (burst pipes, sprinklers, etc.)
  • Explosion
What limits are required by WeWork?

The right amount of coverage is based on the size and nature of your business.  WeWork’s standard US Membership Agreement requires you to maintain coverage amounts appropriate for your company.  Consult an insurance professional for a recommended coverage amount for your company.  If you would like a recommendation from Vouch, you can do so by submitting a Vouch application or by speaking to a Vouch advisor.

What is a Certificate of Insurance?

A certificate of insurance (COI) is a document your insurance company can provide to you that serves as proof that you have a valid insurance policy.  It provides key details about the policy to a third-party, such as the name of the policyholder, the start and end date of the policy, the type of coverages and limits, and any additional endorsements.

While the formats of COIs can vary, most COIs follow the standard Acord format such as this (Acord 25).

For WeWork’s requirements, General Liability and Business Personal Property are often two different formats but can be combined.

How do I get a Certificate of Insurance?

You can request a COI from your insurance provider’s web portal or directly via their customer service team. These are common requests so look for details from your insurance provider on how to obtain your certificate.

I got my Certificate of Insurance, what should I do with it now?

Once you have your Certificate of Insurance, verify a couple key data points before you submit it for verification to the WeWork Move Manager portal. This will help minimize any issues that may prolong the verification process.

Is the Insured name correct?  This should be the legal name of your company.

Is the policy still valid?  Make sure the policy is not expired on your COI.

Does it show the required coverage?  WeWork requires that you have General Liability insurance. This should be displayed along with the policy number and policy coverage dates in your COIs.

Here’s an example COI showing proof of General Liability coverage.

  • Box 1 will be where you/your company’s name and info will appear
  • Box 2 is where you’ll find information on your General Liability policy, including the effective date and expiration date
What if I don’t have insurance?

To comply with the requirements under your Membership Agreement, you will need to purchase General Liability insurance and obtain a COI from your insurance provider once purchased.  Once obtained, please submit the COI to the WeWork Move Manager portal.  If you choose to purchase coverage through Vouch, then you can skip this last step as we will be able to generate a COI for verification purposes.

I’ve been a member of WeWork for a while now.  Is this a new requirement?

Maintaining appropriate personal property and general commercial liability insurance coverage is an existing requirement under WeWork’s standard US Membership Agreement.

Does the coverage need to be made out to WeWork?

The COI should contain all of the pertinent information about your policy and list the following entity as the certificate holder:


WeWork

75 Rockefeller Plaza, Floor 10

New York, New York

10019

How do I meet WeWork’s insurance requirements as a sole proprietor or individual member who is not affiliated with a business?

Members who do not operate a business or are sole proprietors can obtain personal liability insurance through their homeowner’s or renter’s insurance policy, which can satisfy WeWork’s insurance requirements outlined in the WeWork Membership Agreement.

Still have questions?

If you have a question specifically related to insurance or your Vouch policies, please reach out at wework@vouch.us.

If you have a question about WeWork's insurance requirements, please reach out to Insurance@wework.com.

If you are having trouble uploading your COI to WeWork, please submit a support ticket via the WeWork Member Network / mobile app.