If you have a loss to report, or have a situation you believe would be covered under your insurance policy, the first step is to report the matter to Vouch as soon as possible. There are a few ways you can report a claim to us:
- Online in the Member Portal
- Email: email@example.com
- By telephone: 415.488.6728 (press 1, then 1 to submit a claim)
- By mail:
Vouch Insurance Services, LLC
831 Montgomery Street
San Francisco, CA 94133
For cyber incidents:
- Online in the Member Portal
- Email: firstname.lastname@example.org
- Telephone: 415.488.6728 (press 1, then 2 to report a live data breach)
The initial information required to report a claims is:
- Name of business
- Brief description of claim or loss
- Any relevant documents —court documents, demand letters, emails, police report, etc.
- Name of contact, email and telephone number
After you’ve reported a claim, a claims professional will reach out to you within one business day to discuss your claim and next steps. Your claims professional will be your main point of contact throughout the claims process and can help you with any questions you may have about your policy and coverages, assist you in hiring an attorney if necessary, and work with you towards resolution of the claim.
Requests & Certificates
Obtaining a Certificate of Insurance (COI) from Vouch is an easy process. Here are some questions we need answered in order to provide you with a Certificate of Insurance (COI):
- What is the name of the third party requiring a COI from you, what is their relationship to you and the company, and what is their physical address?
- Identify any other insurance requirements asked of you and which policies need to be listed on your COI
Contact email@example.com with the above information and the subject line: “I need a Certificate of Insurance,” and we will provide you with a COI within one business day.
Contact firstname.lastname@example.org to let us know which sample insurance policies you are looking for and we will provide you with a sample document within one business day.
Here are the most common document requests we receive at Vouch:
- Endorsements for existing coverage
- Policy documents
- Questions about your existing policies
For endorsements or to receive copies of policy documents, contact email@example.com and we will get back to you within 1-2 business days with the requested documents. For questions about your existing documents, contact firstname.lastname@example.org between the hours of 8am-7pm central time to receive same-day answers to your questions.
Vouch’s insurance policies have been authorized by the licensed insurance carrier State National Insurance Company (SNIC), which has a Financial Strength Rating of A (Excellent) by A.M. Best.
Looking for an insurance policy not listed? Contact email@example.com and we may be able to assist you in obtaining insurance coverage with one of our partners.
To upgrade your coverage, sign into your your account then:
- Request a policy change and tell us what you are looking to add to your insurance program, including what coverages and limits you’d like a quote for or contact us at firstname.lastname@example.org
Once we have this information, we may ask you a few follow up questions and we will provide you with a quote within one business day.
To cancel your Vouch coverage, please log in to your dashboard and send a message requesting cancellation, or email email@example.com. A member of our team will reach out with next steps.
Vouch accepts Credit and ACH payment through Stripe and ACH payments through bill.com. For credit card payment, we accept Visa, Mastercard, and American Express. For more information on paying through bill.com please reach out to your account manager or connect to Vouch Insurance Services on bill.com. For other billing and payment related issues, contact firstname.lastname@example.org and we will get back to you within one business day.
No physical office? No problem. If a co-founder, executive, or director are remotely located in a state where Vouch is currently live, we can help. To apply, just list one appropriate remote address.
Additional users can be added to your Vouch account once you’ve bound your coverage with Vouch.
To add or remove a user, log into the Vouch Member Portal, and select “Users” from the navigation menu on the left hand side. The Users page will display a list of current members of your company. To invite someone, click the “Add user” button, and fill out the information requested. Once submitted, an email invitation will be sent to the email address provided. Invited users have five days to accept their invitation before it expires.
In order to deactivate a user in your company, follow the steps above to view the Users page in the member portal. In the Users table, locate the user you wish to remove. Click the trash can icon next to their info, and then confirm in the dialog that appears. Once confirmed, that user will no longer be able to access your company or information. Should you wish to re-add a removed user, please contact email@example.com.
If you are having trouble logging in, please double-check that you are using the same email address used to create your Vouch insurance application (unless you were invited to your company’s account, or have previously changed the email on your account). If you are unable to load the login page, or if you are experiencing any other issues logging in to your account, please contact firstname.lastname@example.org.